Mastercraft Care is the cleaning and maintenance arm of Mastercraft Flooring. It exists for timber floors that are still fundamentally sound, but no longer presenting at the level they should. The work is straightforward: a proper deep clean, the right protective treatment for the finish, and an honest call on whether anything heavier is needed yet.

Engineered timber sits at the centre of the service. Prefinished engineered boards usually carry a more predictable finish system, and brushed surfaces hold dirt inside the texture in a way routine mopping rarely resolves. We also service suitable solid timber floors and existing installations not laid by us.

We work as installation and service partners for both Bona and WOCA. Neither is a formal certification scheme. Both reps refer jobs our way because we use their systems the way they're meant to be used. Bona for coated and prefinished floors. WOCA for oiled and hardwax-oiled. The floor decides which.

What Mastercraft Care Is

Maintenance for floors that are tired, not failed.

Mastercraft Care is professional timber-floor maintenance for homes and projects that use timber as a finished surface, not a disposable one. It sits between household cleaning and full restoration. A floor does not always need sanding to look better. Often, it needs the right maintenance at the right time.

The service is led by engineered boards, especially factory-prefinished boards with brushed texture. It also extends to suitable solid timber floors, older floors, and floors not installed by Mastercraft, provided the floor is structurally sound and the likely finish can be assessed with reasonable care.

It is the kind of service clients tend to think about late, and benefit from most when it happens earlier.

Specification

Best fit: Prefinished engineered timber floors, lacquered or polyurethane-coated floors, and oil-finished floors that are worn in presentation rather than failed in structure.
Also serviced: Suitable solid timber floors, older floors, and third-party installations assessed on a case-by-case basis.
Higher-risk category: Site-coated floors and floors with unknown waxes, polishes, oils, or maintenance history.
Out of scope: Major board failure, moisture damage, deep black staining, structural movement, widespread coating failure, and repair-led restoration work.
If beyond maintenance: Sanding and restoration are referred to a trusted restoration specialist.

Why the Power Scrubber Matters

Cleans into the texture, not over it.

At the centre of the service is the Bona Power Scrubber. The machine uses twin counter-rotating brushes to agitate into the surface profile of the floor while recovering dirty solution back off the surface in the same pass.

That matters most on engineered boards with brushed texture. Dirt does not only sit on top of those boards. It settles into the brush marks, the low points, and the fine texture that gives the floor its character. A mop passes over that texture. The Bona Power Scrubber works into it. That is the practical difference between household cleaning and maintenance cleaning.

Bona Power Scrubber in use on a timber floor

Machine Detail

Machine type: Compact professional scrubbing machine for coated and oiled wooden floors.
Brush system: Two counter-rotating cylindrical brushes.
Cleaning logic: Controlled solution delivery, mechanical agitation, and strong pickup rather than surface wiping.
Why Mastercraft uses it: To clean into brushed engineered grain, bevels, and textured surfaces that ordinary mopping tends to glide over.

Two Systems. Two Floor Types.

The floor receives the system that suits its finish. Nothing generic.

Mastercraft Care is built around two manufacturer-aligned systems. They are not interchangeable. They are complementary. Bona leads the maintenance path for lacquered and polyurethane-coated floors. WOCA leads for oiled and hardwax-oiled floors.

Bona

Best suited to: Lacquered, polyurethane-coated, and many compatible factory-prefinished boards.

Maintenance logic: Deep-clean the floor thoroughly, then restore protection where the surface and finish history make that appropriate.

Typical products

Bona Power Scrubber
Bona Deep Clean Solution
Bona Traffic HD protective topcoat
Selected Bona care products

WOCA

Best suited to: Oiled and hardwax-oiled floors, plus selected restorative maintenance on some lacquered floors.

Maintenance logic: Clean according to finish type, nourish the surface, and replenish protection without pretending every floor wants a new coating film.

Typical products

WOCA Oil Refreshing Soap
WOCA Maintenance Oil
WOCA Master Care

Service Pathways

Two pathways. One disciplined approach.

Most floors fall into one of two pathways. The right Bona or WOCA system is matched to the finish. You simply receive the maintenance the floor actually needs.

Pathway 01

Deep Clean & Nourish

Best for: Floors that look dull, traffic-marked, dry, or overdue for proper maintenance.

Floor assessment, dry preparation, edge work where needed, machine deep clean or finish-specific cleaning step, then the appropriate Bona or WOCA maintenance treatment for the floor type.

Outcome: Cleaner texture, clearer presentation, and restored composure without unnecessary disruption.

Pathway 02

Deep Clean & Protective Topcoat

Best for: Suitable coated floors that need renewed surface protection as well as a full reset clean.

Assessment of finish type and compatibility, deep clean and preparation, then a professional protective topcoat pathway on qualifying coated floors. Bona Traffic HD where conditions are right.

Outcome: A renewed wear layer that helps delay major refinishing on the right floor.

For every new Mastercraft installation, lifecycle care is built in by default. See the next section.

Lifecycle Care

Care that begins at handover — not when the floor starts to slip.

Every new Mastercraft Flooring installation includes a complimentary end-of-builder clean at handover. The client sees a finished floor presented properly from day one, and the cost is already carried in the square-metre installation rate.

01

Handover Clean & Care Briefing

New floors receive a complimentary end-of-builder clean as part of project completion. The Bona Power Scrubber is shown working on the floor, and the right day-to-day cleaning method is explained. Routine care then supports the finish rather than undermining it.

02

Forward Booking

The first professional maintenance visit is scheduled into the 12–18 month window after installation. Maintenance becomes planned rather than reactive.

03

Onward Care

Future visits are timed to traffic, finish type, and wear pattern. The floor stays within a maintenance cycle for longer. Heavier intervention is delayed where the floor doesn't need it yet.

Suitable Floors

Engineered timber leads. Other floors are assessed honestly.

Engineered timber is the lead category. It is where Mastercraft Care can operate with the greatest confidence. Older floors not installed by Mastercraft are still serviced, simply approached more carefully.

Prefinished engineered timber

Core specialisation. Strongest fit for deep cleaning and planned recurring maintenance.

Solid timber in sound condition

Within scope where the finish can be identified and the floor remains a maintenance candidate.

Older floors not installed by Mastercraft

Serviced selectively with careful assessment and clear expectation setting.

Site-coated floors

Higher-risk category because the finish chemistry and prior product history may be unknown.

Failed or heavily damaged floors

Referred out for restoration and sanding rather than forced into an unsuitable maintenance brief.

Why Maintain Before You Sand

Most premium timber floors should be maintained before they need to be restored.

When the floor is still sound, deep cleaning and finish-appropriate maintenance can restore clarity, protect the wear layer, and delay the disruption of major refinishing. On engineered timber, the case is stronger again. Many factory-finished boards have a controlled finish system worth preserving, and many brushed surfaces collect contamination long before the floor looks obviously damaged.

Once wear-through, black staining, or coating failure arrive, the intervention becomes heavier and more expensive.

Maintenance Pathway

Best timing:: when the floor is sound but visually tired, dry, or carrying embedded contamination
Disruption:: lower disruption and shorter turnaround
Finish logic:: preserves the existing finish system where possible
Commercial logic:: extends service life before heavier works become necessary
Sustainability:: preserves factory-applied finishes longer and avoids premature heavy intervention

Full Sanding / Restoration

Best timing:: when the floor has major wear, damage, staining, or finish failure
Disruption:: higher disruption, longer recovery, more site impact
Finish logic:: removes and rebuilds the finish system
Commercial logic:: used when maintenance is no longer enough
Sustainability:: consumes more labour, material, and finish build because the floor has already moved beyond maintenance

Process

The client-facing process is calm by design. The technical discipline stays in the background where it belongs.

01

Review

Floor size, photos, age if known, and a short note on the issue are reviewed first.

02

Assess

The likely finish type is identified: coated, prefinished, oiled, or hardwax-oiled. The safest pathway is then confirmed.

03

Prepare

Dry debris is removed and edges are addressed so grit is not dragged across the surface.

04

Deep Clean

The floor is cleaned using the appropriate Bona or WOCA method, with the Bona Power Scrubber leading where deep machine cleaning is the right fit.

05

Protect or Nourish

The floor receives the maintenance step suited to its finish: restorative care, oil maintenance, or a compatible protective topcoat.

06

Handover

Aftercare, drying or cure guidance, and the recommended interval for the next professional service are provided before completion.

Partner Credits

Built on recognised maintenance systems — used according to finish type.

Mastercraft Care is not built around generic cleaning products. It is built around manufacturer-aligned systems, used with discipline and attributed properly. Bona is the preferred maintenance partner for deep machine cleaning and protective topcoat pathways on compatible coated floors. WOCA is the preferred maintenance partner for oil-finished and hardwax-oiled floor care.

Frequently Asked Questions

Do all timber floors receive the same treatment?

No. The finish system determines the maintenance pathway. Coated floors, oiled floors, and hardwax-oiled floors should not be treated as if they were the same surface.

Is Mastercraft Care mainly for engineered timber?

Yes. Engineered timber is the lead specialisation because factory-prefinished boards are often more predictable to assess and because brushed surfaces respond strongly to professional deep cleaning. Suitable solid timber floors are still serviced.

Why does the Bona Power Scrubber matter so much?

Because it cleans where routine mopping does not. The counter-rotating brushes work into the brush marks and fine texture of engineered boards, then recover the dirty solution back off the floor.

Do older floors not installed by Mastercraft still qualify?

Often, yes. They are simply assessed more carefully. Unknown finish history changes the level of certainty, not the willingness to inspect the floor.

Are site-coated floors more complicated?

Yes. Site-coated floors carry more risk because the original coating chemistry and later maintenance products may be unknown. That matters especially where a new topcoat is being considered.

Is this the same as sanding and refinishing?

No. Mastercraft Care is a maintenance service for floors that are still fundamentally sound. If the floor is beyond maintenance, sanding and restoration are referred to a trusted restoration specialist.

When is a protective topcoat appropriate?

On suitable coated floors where the finish history, contamination risk, and surface condition suggest that a compatible protective topcoat can be applied responsibly. Not every floor needs it, and not every floor qualifies.

What happens on oil-finished or hardwax-oiled floors?

The maintenance logic changes. Those floors are cleaned and nourished through the WOCA system rather than being sealed over with a polyurethane-style film.

Do new Mastercraft installations include a handover clean?

Yes. Every new installation includes a complimentary end-of-builder clean, with the cost already built into the installation rate.

How often should professional maintenance happen?

Traffic, finish type, and daily care all matter. For many Mastercraft clients, a professional service every 12–18 months is the right rhythm. Earlier for heavier wear, later for lighter use.

Protect the finish before the floor asks for heavier work.

Mastercraft Care is designed for timber floors that are worth keeping properly. Send through the floor size, a few photos, and the age of the floor if known. The right maintenance pathway can usually be confirmed from there.

Send Floor Size and Photos Ask About the 12–18 Month Care Cycle

For Mastercraft installations, the care plan starts at handover.

Professional maintenance for engineered timber floors.